Help center

Everything about orders, licenses, refunds, and selling — most answers are one click away in your account.

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Licenses & downloads

Your purchases live in My Products. License keys are shown there, and downloads are delivered through protected links.

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Check payment status, pay a pending order, or download your order details from the order page.

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Most purchases can be refunded within 60 days. Request one directly from the order detail page.

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Every order is covered — undelivered or misdescribed products are eligible for a refund.

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Ask our team directly on the product page — answers are public and also appear in your account.

Where do I find my license key?expand_more

After payment clears, go to My Products in your account. Each product shows its license key, plan, and download options.

My order is pending — what now?expand_more

Pending orders are waiting for payment. Open the order and use the Pay button; once it clears, your entitlement is created automatically.

How do refunds work?expand_more

Open the order, choose Request refund, and describe the issue. Approved refunds return to your original payment method and revoke the license.

Can I download my purchases again later?expand_more

Yes — downloads stay available on your My Products page as long as the license is active. Links are entitlement-protected, not public.

For account, payment, or delivery issues, reach the support team — include your order number for the fastest resolution.